Returns and Exchanges

Returns and Exchanges

We want you to love everything from Fern & Fable.

If something arrives damaged or isn't quite right, please email us within 14 days of receiving your order at hello@fernandfablestories.com.

We’re happy to offer:

  • Replacements for damaged or faulty items

  • Exchanges or refunds for non-personalised items, returned unused and in original condition

Return postage is the buyer’s responsibility unless the item is faulty.

Items Not Eligible for Return:

  • Personalised items (e.g., name-tagged cards or prints)

  • Digital downloads

  • Opened craft kits or used items

If you're unsure, just reach out — we're here to help.

Privacy Policy

Privacy Policy

Last updated: 21/072025

At Fern & Fable, your privacy is important. This policy explains how we collect, use, and protect your information when you visit our website or place an order.

1. Information We Collect

We may collect the following:

  • Your name and email address (when you place an order or sign up for updates)

  • Shipping address and payment details (used securely through our checkout provider)

  • Anonymous site usage data (e.g., through cookies or analytics)

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Send you updates if you’ve opted in

  • Improve the website experience

We will never sell or share your personal information with other companies.

3. Cookies

Our website may use cookies to remember your preferences and improve your experience. You can adjust your browser settings to disable cookies if you prefer.

4. Your Rights

You can:

  • Request a copy of your data

  • Ask us to delete your data

  • Unsubscribe from emails at any time

To request any of the above, contact us at: hello@fernandfablestories.com

Terms and Conditions

Terms and Conditions

These terms explain how Fern & Fable operates and how we handle your orders.

1. Orders

When you place an order, you'll receive a confirmation email. Orders are processed within [2–5 working days] unless otherwise stated.

2. Shipping

We ship from the UK using Royal Mail. Delivery times vary, but you'll receive tracking info (where available) once your parcel is on its way.

3. Products

All items are described as accurately as possible. Colours may vary slightly due to screen settings or printing methods.

4. Intellectual Property

All stories, illustrations, and designs are the creative property of Fern & Fable and may not be copied or reproduced without permission.